Frequently Asked Questions
Cherry Creek Town Homes Association, Inc.
Last Update: 6/24/2025
Amenity Access
What are the operating hours of the pool?
The pool season typically runs from Memorial Day until Labor Day. During season, the pool is open every day from 10:00 AM – 10:00 PM.
PLEASE NOTE: the West Pool permanently closed and the East Pool will be undergoing repairs in 2025.
How many guest can I have at the pool? Where can I get an access device?
A maximum of 4 total (including resident and guests) per unit are allowed.
You can order an access device from Goodwin’s Amenity Access Department by clicking on the link below and completing the webform.
Amenity Access Link: https://gmiusaaccess.com/amenity-request/?
prop=CDCCT
How long does it take for my request to be fulfilled and how will I receive my device?
Please allow up to 10 business days from form submission to receive your access device. Device will be mailed to you via USPS mail.
Architectural
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please submit your architectural request via TownSq .
Where do I find my community's architectural modification request form?
The architectural modification request form can be found under the Architectural Review section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the Architectural Control Committee. This committee of volunteer homeowners, or the board, is tasked by the Board of Directors to review each submission to determine that the request complies with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Architectural Control Committee, or the Board within 30 days from the date of submission of COMPLETE SUBMISSION, approval will not be required and Article VII of the Declaration of Covenants, Conditions and Restrictions (CCRs) will be deemed to have been fully complied with.
Board Meetings
How do I find out when the next Board meeting takes place?
Board meetings occur on the 3rd Wednesday of each month at 6:30 p.m. Board Meeting dates, times, location and zoom link are noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
Association is responsible for the following:
Maintenance and repair of common areas (landscaping, walkways, parking lots, exterior lighting (except for porch or balcony lights), garage interior including garage (entry and carport) doors, etc.)
Upkeep and operation of amenities (such as the pool and garage areas)
Insurance coverage for common property and association-owned structures
Enforcement of community rules and architectural guidelines
Collection of assessments and management of the association’s finances
Contracting for services (landscaping, trash removal, etc.)
Water or sewer lines servicing more than one unit
Homeowners are responsible for the following:
Property taxes on units
Electricity and gas for units.
Repair or maintenance of the interior of units.
Replacement or repair of front doors or storm doors on units, including hardware.
Replacement or repair of unit windows, screens and balcony doors.
Replacement or repair of garage door openers.
Insurance of interior finishes or personal property. Owners should contact their insurance agent about what is commonly referred to as an HO-6 policy to ensure they have adequate insurance for their personal property and interior finishes of the unit and personal liability.
Repair or maintenance of crawl spaces or the beams located therein.
Water or sewer lines servicing just their unit
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
What is the trash/waste pick-up schedule for my community?
Trash provided by City and County of Denver and is billed directly to individual unit owners as this is not part of the association assessment.
Trash is picked up on Wednesdays with recycle on every other Wednesday. You may leave your trash can on the side of the building outside of trash pick up days. For recycle schedule click here.
What is the bulk pick-up schedule for my community?
Please review calendar at click here.
How do I get electric/gas/water/trash service?
For electric and gas, contact Xcel Energy at 303-571-7511.
For water, contact Denver Water at 303-893-2444.
Trash is automatically provided to you and should be handled by the title company.
How do I get a mailbox key?
Please contact your local United States Postal Center for instructions on obtaining your mailbox key.
Compliance
I just received a violation notice. Who can I talk to about it?
Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwintx.com Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.
Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.
When does your compliance driver come through our community?
The schedule will vary, our compliance drivers typically visit the community twice per month.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
John Guzman-Peonio CMCA®AMS®, Community Manager: By phone at 303-261-8233 (Office). Via email CDCCTManager@goodwin-co.com
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
CDCCT – Cherry Creek Townhomes (Denver-CO)
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
- Login to TownSq at https://app.townsq.io/login
- From the top of your home page feed, select the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is CDCCT
What is the Management ID?
6587
When is my assessment due?
Assessments are due on the 1st of each month and considered late if not posted on or before the 1st of the month. A delinquency fee of $15 plus interest of 8% per annum will be assessed if not posted by the 10th of the month.
Are there any fees associated with online payments?
When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
Live Chat is available on our website at www.goodwintx.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com
Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Email iCerts Support at cs@iCerts.com. Make sure to include your address and that you are in the Cherry Creek Townhomes Association.
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com
Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at communityarchives.com
How much does a lender questionnaire cost?
Visit the Community Archives at communityarchives.com for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at communityarchives.com
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at communityarchives.com
Rules/Regulations
What is the community's rental/leasing policy?
There are currently no restrictions regarding leases. Homeowner is still responsible for the action of their guests or tenants.
What is the community's pet policy?
Pursuant to the Pet Rules found in the rules and regulations:
Because of numerous and continuing complaints and the damage to the common area, the Association
requests resident owners, as wells as absentee owners who allow their tenants to have a pet(s), to
impose a weight limit of not more than 25 pounds.
Any damage caused to Association property or to private property by a pet is the pet owner's
responsibility. Any costs associated with repairing common or limited common elements damaged by a
pet may be charged to the unit owner.
Pet owners are responsible for knowing and abiding by all City of Denver pet ordinances including, but
not limited, licensing and vaccination requirements, and any breed restrictions. Pet must wear current
city license and immunization tags while on the property.
Pets must not be allowed to run loose on the common area, or be tied up outside of a unit at any timeDAY
or NIGHT.
Pets must be walked and exercised off the property. While walking your pet away from the property, it
must be leashed while you are anywhere on the common area. The leash must be no longer than 8 feet
and held by someone capable of controlling the pet.
Any solid waste that happens on the common area must be removed immediately by the owner, or the
person having responsibility for the pet. Please have a bag or other means of disposal with you. Animal
litter and solid waste must be securely bagged and disposed of in a dumpster immediately.
Dogs must be restrained from excessive barking and all pets must be restrained from being a nuisance.
Pets may not be left on balconies at any time. Nor may dogs or cats be allowed access to building roofs.
Pets are not permitted within the swimming pool enclosures at any time. The Department of Health has
the authority to close a pool if it is reported that a pet has been allowed in the pool or within the pool
enclosure.
What is the community's parking policy?
Refer to parking policy - 022625.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
Using a computer please Visit TownSq, you have two options to register:
Sign up with email: Enter email address and agree to the Terms of Use by checking the box to proceed then selecting continue. A confirmation email will be sent to the indicated email address, including the next steps. The confirmation email will expire in 1 hour.
If the confirmation email isn't received, click "Resend Email" after checking your spam folder. A link will be provided in the confirmation email in the event the "Complete Sign- Up" button does not redirect to the TownSq website.
Be sure to verify the “Community account information” is correct before clicking “Confirm”
Enter Password and Confirm password
Click on Sign up
Click Explore Town Sq
Sign up with Account Number: You will be prompted to enter the following information:
• Zip/Postal code
• Account number
Once finished, check the box “I agree with the Terms of Use” and select continue to proceed.
Next, you will be prompted to choose an email address and password for your TownSq account. Once completed, you will have successfully created your account
I'm getting an error when I try to register for TownSq:
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com.
Live Chat is available on our website at www.goodwintx.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.